98% of all patient ratings about this practice were good, very good or excellent.
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Thank you for your participation in this survey.
Our Score:
National Average
SCORING STANDARDS
0 20 40 60 80 100
Seeing doctor/nurse of choice
Explainations
Ability to listen
Recommendation
Reassurance
Confidence in ability
Concern for patient
Overall satisfaction with practice
Time for visit
Able to express concerns/fears
Consideration of personal situation
Satisfaction with consultation
Warmth of greeting
Obtaining a home/other visit
Information on fees
Information on staying healthy
Opportunity for making complaints
Consultation & waiting area comfort
Coordination of my care
Availability to privacy
Respect of right to second opinion
Making an appointment
Treatment by Staff
Staff keep my information private
Respect shown to patient
At Leichhardt GP we recently carried out a patient survey and asked for your honest opinions on the service we provide. Thank you to all who participated.
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We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful:
WAITING TIME IN SURGERY
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Reception staff are making sure that patients are booking themselves into a long enough appointment as sometimes 15 minutes is not enough and a consultation may require more time.
We seek our patients' understanding and patience as some consultations become more complex and need to be addressed urgently, rather than asking patients in consult to return for another appointment.
AFTER-HOURS SERVICE
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We offer home visits to very unwell patients, or disabled patients. This is a case by case decision made by your treating doctor and is not offered to patients who are not already affiliated with the practice. Home visits are subject to doctors' availability. Please call to enquire.
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Our after hours GP locum service provide home visits by qualified doctors. If you need a doctor, call Sydney Medical Service Co-Operative Limited at 1300 HOME GP.
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Alternate after-hours Emergency services include:
Address: 29 Booth Street, Balmain NSW 2041
Hours: 8.00am to 10.00pm (7 days)
Phone: (02) 9395 2165
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Address: Missenden Road, Camperdown NSW 2050
Hours: 24 hours
Phone: (02) 9515 6111
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Concord Repatriation General Hospital
Address: Hospital Road, Concord NSW 2139
Hours: 24 hours
Phone: (02) 9767 5000
SEEING CLINICIAN OF CHOICE
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Reception Staff will do their best to assist our patients in making an appointment with their clinician of choice. We seek your understanding that seeing your preferred clinician within your preferred time slot is not always possible, however we will always try to offer the next closest appointment.
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At Leichhardt GP all clinicians offer the same quality of care. If your need is urgent, please make an appointment with our available doctors on duty.
