We are listening to you - 2026 feedback survey results

Thank you to the 330+ patients who took part in our recent survey!

We were so pleased to see that the majority of your statements indicated you were happy with our service.

99% of respondents were satisfied with the service they received. Some related quotes:

-          “BEST GP Practice in the Inner West”

-          “Thanks for providing an excellent service and support to my family over the last 30 years”

-          “As usual, both doctor + nurse were fantastic, as were the reception staff”

-          “The reception staff, nurses and doctors are all helpful friendly and knowledgeable”

-          “In nearly 30 years of attending I have always had excellent care + leave each appointment reassured”

These are some areas where we needed improvement, which we are going to be working on:

-          “Being messaged if the doctor is running late for your appointment”

-          “Better communication about appointments running late”

-          “Difficulty to get an appointment with my usual GP”

-          “Making it easier to make emergency appointments”

-          “Make it easier to get an appointment – practice is too busy”

We’d like to tell you how we’re addressing the areas you highlighted we need to work on.

The following changes will be made at the practice, as of July 2026 or earlier:

-          As often as possible, reception staff will be incorporating SMS messaging as a part of our procedure to notify you when a doctor is running behind.

-          When you are checking in at the front desk, reception staff will try to advise re: how on time your GP is.

-          To improve our current ‘urgent appointment’ system, we will be increasing the number of reserved appointment slots. The purpose of these additional slots will be to increase your chances of seeing a GP of your choosing. This will also hopefully reduce urgent fit-in appointments, and support the GPs in running more on time for their booked appointments.

-          GPs who book the furthest in advance will continue to utilise and update their modified appointment systems, which reserve additional time slots for certain types of follow-ups.